Inbound & outbound call management system
With our comprehensive suite of features and advanced technology, we help businesses of all sizes.
With our comprehensive suite of features and advanced technology, we help businesses of all sizes.
FEATURES
Inbound call center
Easily manage inbound calls and deliver exceptional customer experiences with smart routing, skills based matching, and automatic call distribution (ADC)
Outbound call center
Accelerate your sales and improve customer service by making outgoing calls to existing and prospective customers using features like robocalls, progressive dialer, and manual dialer.
Quality management
Enhance service levels and customer satisfaction with features such as agent monitoring, whisper coaching, call barging, recording management, and call scoring.
Reporting and analytics
Access comprehensive real-time and historical metrics to monitor and optimize your team’s performance. Design custom reports based on your business needs and gain valuable insights into task resolution, quality management, and more.
Customer experience enhancement
Elevate your customer experience with embedded tools like customer activity tracking, inner mini CRM, voice messages, flow management, callback requests and calls to last agent routing.
Expertise
With years of experience in the industry, we understand the unique challenges businesses face and are committed to providing tailored solutions to meet their specific needs.
Innovation
We stay at the forefront of technological advancements, continuously updating our platform to ensure our clients have access to the latest features and capabilities.
Support
Our dedicated support team is available to assist you every step of the way, from implementation to ongoing support and training, ensuring a smooth and successful experiences.
Zangezor system ensures smooth customer service, while providing broader opportunities for improvement of the performance of the Bank’s Contact Center.
Andranik Khachatryan
Head of Branches
and Contact Center
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Schedule a call with us to discuss your requirements and all the ways we can help turn your vision into a project.
See how we can address your specific business needs.
Company