e-Government solutions

Automated Mortgage Interest Tax Refund
System

The Automated Mortgage Interest Tax Refund System is a nationwide digital solution designed to simplify and accelerate the process of refunding income tax on mortgage interest payments.

PROJECT CONTEXT

State Revenue Committee of the RA

Developed as part of Armenia’s broader tax administration digitalization efforts, the system enables citizens to submit applications electronically and receive refunds in a fast, transparent, and fully automated manner.

The platform supports one of the government’s key housing support programs, allowing individuals to reclaim income tax paid in the amount of mortgage interest, effectively reducing the cost of homeownership.

CHALLENGE

Prior to the system’s implementation, the mortgage tax refund process involved:

Manual submission of documents
Time-consuming verification procedures
Limited integration between financial and governmental institutions
Delays in processing and refund disbursement

SOLUTION

The Automated Mortgage Interest Tax Refund System - fully digital, end-to-end workflow that covers the entire refund lifecycle - from application submission to approval and payment.

Online application submission through a unified taxpayer interface

Automated validation of eligibility and calculations

Integration with key national systems, including

Cadastre Committee, Central Bank of Armenia, ACRA Credit Bureau, Commercial banks

Real-time data exchange for accurate verification of mortgage interest and taxpayer information

Automated notifications to inform users about application status

Key capabilities:

End-to-End Automation

Covers application, verification, calculation, approval, and refund payment

Accurate Tax Calculations

Automatically calculates refundable income tax based on mortgage interest and declared income

Seamless System Integration

Connects multiple government and financial institutions into a unified ecosystem

User-Centric Experience

Simplifies the process for citizens with intuitive digital workflows

Quarterly Processing Capability

Supports periodic (quarterly) refund applications aligned with tax reporting cycles

RESULTS AND IMPACT

The implementation of the system has delivered measurable improvements in tax administration and citizen services

Significantly reduced processing time

for refund applications

Improved transparency and trust

in public services

Enhanced accuracy

through automated data validation

Reduced administrative burden

for government institutions

Increased accessibility

of the mortgage support program

BUSINESS VALUE

Accelerates digital transformation in public sector services

Enhances interoperability across national institutions

Improves operational efficiency and cost-effectiveness

Strengthens data-driven decision-making in tax administration

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